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Tel: 08451 163 937 (9am to 6pm)

Eyesright Terms and Conditions of Supply

These terms and conditions do not affect your statutory rights as a consumer.

Any order placed by You in accordance with these Conditions ("Order") and any subsequent purchase of glasses, sunglasses, frames, accessories or other items supplied to you by Eyesright ("Goods") shall be governed by the following terms and conditions.

In these terms:

"Eyesright" means Eyesright UK Ltd, a company registered in England, with registration number 06285828 and has its registered office at 6 Rathgar Close, London , N3 1UA and trades on the internet at www.eyesright.co.uk (“Site”), on the telephone at 08451 163937 and by mail at Eyesright (UK) Ltd, 6 Rathgar Close, London, N3 1UA.

"We" / "Us" / "Our" refers to Eyesright.

"You" / "Your" refers to the Customer placing the Order.

  1. Your Obligations

    By submitting your Order to Eyesright you confirm:

    i. You are aged 16 or over and are not registered blind or partially sighted;

    ii. You are in possession of a written prescription for your spectacles that has been given to you by a suitably qualified person in the last 24 months (or 12 months if you are aged 70 or over); and

    iii. You will supply accurate details of your current prescription (including any notes on the prescription) when requested.

    iv. Where purchasing on behalf of another, you confirm that the relevant prescription meets the criteria in section ii above for that person.

  2. Orders for Goods

    Orders to Eyesright must be submitted either via the web at www.eyesright.co.uk or by telephone on 08451 163937.

    Submission of an Order represents an offer to purchase Goods from Eyesright, and we may confirm receipt of this offer via email (if the Order is placed via the Site) or verbally (if the Order is placed via telephone).

    Orders are only accepted by us once your payment has been processed and they have been reviewed and authorised by an Eyesright authorised employee.

    In the case of the non prescription goods, your Order is accepted once the required payment has been accepted or when the relevant goods are shipped, whichever occurs first.

    We will confirm acceptance of your Order via email or display in your account on the Site.

  3. Availability of Goods

    We will make a reasonable effort to ensure that all Orders are fulfilled; however we cannot guarantee the availability of Goods. If the Goods you have ordered are unavailable, we will attempt to contact you to give you a choice to receive an alternative or a refund. If we are unable to contact you, your Order will be cancelled and you will be given a full refund. In the case of the Home Trial service we may send partial goods if some goods are unavailable.

    We have absolute discretion as to whether or not to accept your Order. If considered necessary or appropriate before an Order is accepted, an authorised representative of Eyesright may at its discretion:

    • Contact you to discuss your Order and to provide advice
    • request that you send us a copy of your written prescription
    • contact directly, or request that you contact, the optician who provided your prescription to verify and/or discuss your prescription
    • request that you obtain your pupillary distance measurement from your optician
    • request that you obtain a new written prescription from your optician.
  4. Prices and Payment

    Prices stated are inclusive of any Value Added Tax (VAT) that may be required to be remitted to tax authorities by Eyesright UK Ltd.

    We always try to ensure the accuracy of the prices and price related information stated on the Site. We cannot guarantee that we will not make a mistake and quote a wrong price. If this is the case, an authorised representative of Eyesright UK Ltd will advise you of the error. You will then have the choice to either accept the correct price or to cancel your Order.

  5. Delivery and Carriage

    We will make reasonable endeavours to ensure your Goods are dispatched to you as quickly as possible after placing your order.

    You can track the status of your Order by accessing your Eyesright account on the Site. Delivery of the Goods will be made to the address provided by you at the time you placed your Order.

    If your Goods are not delivered safely within 7 days of dispatch, you should contact us.

    Customers should promptly inspect Goods delivered to confirm that they are as expected.

    In the case of non delivery, if Eyesright is at fault, you will be offered the choice of a full refund or re-delivery.

  6. Returns Policy

    You need to contact us for returns.

    In order to return Goods for a refund or to exchange the Goods for alternative Goods, you must within 7 days of dispatch by Eyesright UK Ltd call 08451 163937 or email returns@eyesright.co.uk detailing the Order number and reason for the returns.

    We may contact you to discuss the reason for the returns.We will then issue a returns code authorisation to you at the email address within your account. No returns can be accepted unless you have been issued with a returns code authorisation.

    All returns must be received by Eyesright within 14 days of Eyesright providing you the returns code authorisation. If the Goods are not returned by that time the right to return the Goods will lapse.

    When returning the Goods, they must be in their original condition, undamaged and in the original packaging (including any glasses cases). All accessories provided with the Goods must also be returned. The returns code authorisation must be clearly marked on a covering note.

    You must return the Goods by “Recorded Signed For” delivery as Eyesright cannot accept responsibility if the Goods are lost in the post.

    Goods may not be returned if you were advised that the glasses ordered were not suitable for your particular prescription or needs.

  7. Pupillary Distance Measuring Facility

    We offer a free PD measuring facility. To enable us to read your PD you will need to follow the steps detailed on our website under Free PD Reading.

    The PD will be added to the prescription page of your profile, which is created when you register. We do not guarantee the PD for use with goods provided by another supplier.

  8. Distance Fitting Procedure

    Varifocals and bifocal lenses can only be supplied if You complete the Distance Fitting Procedure

  9. Reglazing

    Make sure you take proper care whenever sending your glasses to us for reglazing. It is your responsibility to ensure that your glasses get delivered to us safely. We can not accept responsibility for glasses not received by us. We suggest you ask for "Recorded signed for" at the Post Office when sending them. If you consider your goods are of greater value than the Royal Mail insured for value (currently £46) we suggest you send them "Special Delivery.

    Like high street opticians we run the same policy that glasses are reglazed at your own risk. Eyesright take the utmost care reglazing your glasses, however, occasionally defects that are inherent in the frame can lead to some sort of damage or the frame breaking.

    We furthermore reserve the right to send back your own frames to you along with any payments you made to us if we feel that they are unsuitable for reglazing less a small handling charge.

  10. Copyright and Trademarks

    The Site's design, names, text, images, graphics, logo are all owned by, or licensed to Eyesright UK Ltd. They may not be reproduced for any commercial or public purpose without the expressed consent of Eyesright.

    The "Eyesright" name or any other registered or unregistered trademarks displayed on the Site may not be used without the prior consent of Eyesright.

  11. Privacy Policy

    These Terms and Conditions of Sales should be read in conjunction with Eyesright's Privacy Policy. See Privacy Policy.

  12. Your right to cancel

    Your statutory rights are not affected. For more information about your statutory rights, please visit the Department of Trade and Industry's Consumer Gateway website at: www.consumerdirect.gov.uk .

    Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase at any point from the time of ordering until seven working days after delivery.

    If we've already shipped your Order, you'll need to package the items (with all accessories and packaging as dispatched) and send them back to us. Click here for the relevant address .

    If we don't receive the Goods back from you, we may arrange for collection of the item from your residence at your cost. We will refund the relevant part of the purchase price for that Order as soon as possible, and in any case within 30 days after we receive your notification.


If you need help

We'll be very happy to help you select the most suitable product for your needs.

Please call us on 08451 163 937